Report access or early access
Send the email you used for early access or, after live purchase opens, the order or receipt identifier. Do not send birth details or the full relationship question in the first message.
Support
Contact Venus Season
Use support for early access, report access, deletion, refund review, and product questions. Keep the first message short and avoid sensitive relationship details.
What to include
Privacy or deletion request
Use an order or receipt identifier when available. Venus Season can review generated report output and access records without asking for raw relationship details up front.
Refund or duplicate charge
When live purchase opens, support will review duplicate charges, failed delivery, or report access issues. Never email card numbers or access tokens.
Email support
Do not include birth details, access tokens, card numbers, or private relationship text in the first message.