Payment or report access
For failed report access, checkout, receipt, duplicate payment, or refund request issues, email support with the order or receipt identifier and a short description of what happened.
Venus Season SUPPORT
Support
Use support for report access, purchase records, privacy requests, and product questions. Keep the first message brief and avoid sensitive relationship details.
How we can help
Safe support lookup
Support should look up paid-report records by order id only. Do not send access tokens, birth details, names, or the full relationship question as lookup material.
Privacy requests
For a deletion or privacy request, email support with the order or receipt identifier and avoid including birth details, names, access tokens, or private relationship text in the first message.
Mistaken input
If you entered a mistaken input before purchase, contact support with the purchase email and order details. Do not include birth dates, birth times, names, or the full relationship question in the first message.
Astrology boundary confusion
If a report feels unclear, ask support about the stated astrology and precision boundaries. Venus Season will not claim guaranteed outcomes or another person's private feelings.
Safety boundary
Venus Season is not an emergency service. If you are in immediate danger or dealing with crisis-level harm, contact local emergency services or a qualified crisis resource.
Product feedback
For product feedback, use the feedback page and describe what felt useful, unclear, or worth improving without sharing private relationship details.
Email support
For help with a Venus Season report or purchase, contact support@venusseason.app. Approved refunds and deletion requests are handled by an operator, not by an automatic public form.
Email support