One-time report purchases
Venus Season is in a test-mode product period. The offer is a one-time Relationship Clarity Report for one relationship question and one specific connection.
Venus Season POLICY
Refund Policy
Venus Season sells digital relationship reports. This policy explains how support reviews delivery errors, duplicate payments, wrong charges, mistaken input, and report access issues.
Purchase support
When a refund may be appropriate
A refund may be appropriate if there is a duplicate payment, a paid report cannot be accessed, a technical error prevents delivery, a wrong charge appears, or the purchase was clearly not fulfilled.
Refund review window
Refund requests should be sent within 7 days of purchase. Requests inside the 7-day window are reviewed manually; eligibility does not automatically issue a Stripe refund.
When a refund may not apply
A refund may not apply only because the reading feels emotionally difficult, does not confirm a desired outcome, stays within stated astrology and precision boundaries, or was generated from confirmed birth details or relationship question text that the user approved before checkout.
How approved refunds are handled
If support approves a refund, an operator records the support decision and processes the refund through Stripe. Venus Season does not expose an automatic refund button or ask for card numbers by email.
How to ask for help
Email support@venusseason.app with the order or receipt identifier and approximate purchase time. Include a short description of the issue, but do not include birth details, access tokens, card numbers, or private relationship text in the first message.
Report access issue?
Use support email for purchase records, access links, duplicate payments, or refund review questions.
Contact support